Returns and Exchanges Policy
HOW TO REQUEST A REFUND/EXCHANGE
Returns and exchange policy on purchased items
If you require a refund/exchange please contact us through our Contact page or reply to your order dispatch e-mail stating your order number, full name and reason for return/exchange. Please read our returns and exchange policy below and note requests must be within 10 days of receiving your order. Refunds are processed excluding the shipping costs.
EXCHANGES
If you would like to exchange your item please email us stating the item and size you require. As all our orders are free UK and international shipping, the delivery fee for the new exchange item must be paid for by the customer. Please note that returning an item for a refund or exchange is at the customer’s expense. Earrings are not accepted for refunds/exchanges for hygiene purposes.
REFUNDS
If you would like to return your purchase for a refund please note that this must be within 30 days of purchase. As all of our orders are free UK and international shipping, the delivery fee for returned item must be paid for by the customer
Cancelling an Order
Orders can be requested to be cancelled prior to being shipped out. Please note this request is not always possible if the order has already been shipped or the request is received after the shipment of the package.